Refund policy

Refund & Return Policy

We stand behind every shutter we ship. Here's how returns, damage claims, and refunds work at Good Shutter.

Manufacturing Defects

You have up to 30 days after arrival to report manufacturing defects. We'll replace defective shutters at no cost with photo documentation — Good Shutter covers all shipping. Note that natural variations in wood grain, knots, and finish are inherent to real cedar and are not considered defects.

Shipping Damage

Carefully inspect all shutters upon arrival. You have up to 30 days after arrival to report shipping damage with photographic evidence. Good Shutter covers all associated costs for replacement.

Order All Shutters at Once

Because our shutters are finished from natural wood, ordering separate batches at different times can result in slight color and grain variation. To ensure a consistent look across your home, please order all needed pairs in a single order.

Customer Remorse Returns

Unused shutters in original condition can be returned within 30 days of delivery. Customer is responsible for return shipping costs. Shutters must arrive back at our workshop in resellable condition to qualify for a full refund.

No Returns After Installation or Alteration

Once shutters are mounted or installed on your home — or if any stain, paint, or other alteration has been applied — they are considered used and cannot be returned or exchanged.

How to Start a Return or Claim

Email info@goodshutter.com with your order number, photos of the issue, and a brief description. We reply within 1 business day.